Contact Us

Contact the AAP Team!

You can speak with an Academic Awareness Program (AAP) team member or General Counseling staff by using one of the methods below:

Help Desk - submit your questions via an online inquiry form.
- Due to the high volume of student inquiries, it will take 3 or more business days for a staff member to respond to your Help Desk student inquiry
General Counseling Phone Line - 408.864.5400
- When leaving a voicemail message, please include your full name, student CWID, phone number and best day and time to reach you.
- Due to the high volume of student calls, it will take 3 or more business days for a staff member to return your call
We're currently available both in person (on campus) and virtually
- Monday through Thursday from 8:30 a.m. to 3 p.m in person and virtual, and from 3 p.m. to 5 p.m. virtual only
- Friday from 8 a.m. to 1 p.m. virtual
- Please see below for Help Desk and Drop-in virtual options
Please see below for a list of office closures.

For Academic/Progress Notice Registration Holds (NOT Pause Registration Holds)

At this time, all General Counseling appointments are fully booked for the next two weeks. However, as an alternative, students may have their registration hold temporarily removed by speaking with a counselor during a drop-in session.

Quick questions and help choosing classes can be addressed in a 10–15-minute General Counseling Drop-In session. Information about Summer 2026 drop-in hours can be found under "Important: Summer 2026 Drop-In Hours"

Note: If you attend a drop-in session with a counselor, you will still need to complete a 30-minute appointment during the summer/fall quarter to fulfill the counseling appointment requirement and clear your registration hold.

Online Help Desk

Use the Online Help Desk for a Quick Question

A staff member (not a counselor) from our team will review your question and respond through the online system.

Get Help Through De Anza CONNECT

Use De Anza CONNECT if you need help with campus resources, counseling appointments, drop-in sessions, Zoom, stress, or knowing where to start.

Follow these steps:

1. Click the De Anza CONNECT button.
2. Select the one inquiry that best matches your need.
3. Enter details about your question.
4. Submit your inquiry.
5. Wait for a response before submitting another inquiry.
6. Check your email for a link back to De Anza CONNECT.
7. Click the "Response" button at the bottom of the page to read the reply.
8. Reply in De Anza CONNECT if you have additional questions.

* Due to the high volume of student inquiries, it will take 3 or more business days for a staff member to respond to your Help Desk student inquiry*

Log In to De Anza connect
Drop-Ins

Drop-In for 10-15 Minutes

Have a quick chat with an AAP counselor or Success Specialist – no appointment needed – during drop-in hours.

Zoom Drop-ins

Check for Zoom drop-in hours and link on the General Counseling Meet With a Counselor page.

In-Person Drop-ins

For in-person drop-ins, please stop by the General Counseling office front desk during drop-in hours. The General Counseling office is located in the Registration and Student Services (RSS) Building, Second Floor, Room 201

Drop-in Hours:

Depending on the day, you can stop by and speak with a Counselor or Success Specialist in-person or on Zoom. Please see the General Counseling Meet With a Counselor page for details on days and times drop-in will be available:

Drop-in schedule is subject to change based on availability.

NOTE: Please keep in mind that drop-in hours can get busy. You will be seen on a first-come, first-served basis. Please be patient. Our team will be with you once it's your turn. We stop adding students to the queue 15-minutes before closing time.
Appointments
Make an Appointment

If you are part of a program or Learning Community that has its own counselors, please make an appointment with your program counselor. (You can find your program counselor listed in the Our Counselors directory.)

If you're not part of a program or Learning Community that has its own counselor, you can visit the General Counseling Appointment page to schedule an appointment with an Academic Awareness Counselor.
- AAP students must complete the AAP Student Self Assessment form.
- It only needs to be submitted once per quarter. If you have already submitted the form for fall quarter, you do not need to submit it again.
- Click this button to begin:
Self Assessment

If appointments are not available, please use the AAP Help Desk to contact us.